Is this Gran Custama Ueno pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Gran Custama Ueno?

Check-in time for Gran Custama Ueno starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Gran Custama Ueno have a swimming pool?

No, this Gran Custama Ueno does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Gran Custama Ueno?

Best-rates for the Gran Custama Ueno starts from $58 per night with includes Fireplace/Heating, Guest Services, Entertainment, Designated Smoking Area, Accessibility, Security/Safety, Wellness Facilities, Spa, Internet, Laundry, TV, Sports/Activities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Gran Custama Ueno a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Gran Custama Ueno wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Gran Custama Ueno has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Gran Custama Ueno?

Based on the information reported by the owner or manager, the Gran Custama Ueno indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Gran Custama Ueno?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Gran Custama Ueno | Hotel in Tokyo

8.0 (1328 Reviews) | 1 Bathroom 2 Guests

Hotel in Ueno, Tokyo

Located just a 3-minute walk away from JR Ueno Station, カプセルネットグランカスタマ上野店 features a large public bath and a sauna. There is a 24-hour front desk and free luggage storage is available. WiFi is free throughout the property. There is a female-only floor as well as a male-only floor. Hairdryers, mobile phone chargers, electronic blankets, and tablet computers can be rented for free. There is a relaxation area with reclining chairs and reading area with comic books. A shower room and laundry facilities are also available on site. There is a dining area where a list of a la carte menu items are available on site. A convenience store is located on the ground floor. Some of the popular locations nearby include the Ameya-Yokocho Market, only a 2-minute walk from the hotel. In addition, Sensoji Temple is just a 15-minute train ride away on the Ginza Subway Line.

Gran Custama Ueno is located in Tokyo.

This 73 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Accessibility, Security/Safety, Wellness Facilities, and several others. This is a 1 star rated property and has over 1328 reviews with the average score of 8 . Coming to Tokyo and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 73 Bedrooms Hotel if you want to learn more about this place in Tokyo. These details are authentic, as they are provided by our partner, booking.com.

This Gran Custama Ueno in Tokyo is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Gran Custama Ueno”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Designated Smoking Area

Accessibility

Security/Safety

Sports/Activities

Wellness Facilities

Spa

Fireplace/Heating

Guest Services

Entertainment

Internet

Laundry

Facility Overview

Activities

Sauna

Live sports events (broadcast)

Public Bath

Spa lounge/Relaxation area

General

Elevator

Wifi in all areas

Heating

Non-smoking rooms

Designated smoking area

Guest Services

24-hour front desk

Laundry

Suit press

Vending machine (drinks)

Baggage storage

Shared lounge/TV area

Daily housekeeping

ATM on site

Lockers

Internet

Internet

Wifi

Free Wifi

Security/Safety

CCTV in common areas

Fire extinguishers

Smoke alarms

CCTV outside property

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Physical distancing in dining areas

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

Hand sanitizer in guest accommodation and common areas

Physical distancing rules followed

Cashless payment available

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

Please note that additional fees apply to store luggage on site after check-out.

Reviews

Value for money:

8.71

Location:

8.44

Staff:

8.49

Facilities:

8.28

Comfort:

Cleanliness:

8.08

William

Feb 4, 2026 08:00:00 AM

Review Score: 10

USA

Reviewer Type: Solo Traveller

Travel Purpose: leisure

Positive: Love everything about the place!

See All Reviews

Room Arrangement

Room Info	Facilities
Capsule Room for Male Room Type: Bed in Dorm Room Size: 2 m² 1 Twin bed(s) Bed	Bathroom Hairdryer, Towels, Bidet, Bathtub, Toilet paper, Shared toilet, Shower Media & Technology iPad, TV General Electric blankets, Air conditioning, Carpeted, Heating Kitchen Electric kettle, Microwave Bedroom Linens, Alarm clock Activities Sauna Room Amenities Socket near the bed, Non-feather pillow, Adapter
Capsule Room for Female Room Type: Bed in Dorm Room Size: 2 m² 1 Twin bed(s) Bed	Bathroom Shared toilet Activities Sauna Room Amenities Socket near the bed, Non-feather pillow, Adapter