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TERMS AND CONDITIONS

CONTRACT

This contract represents the entire agreement between the parties and replaces all prior understandings (oral or written) covering the subject matter and can be changed only in writing signed by both parties. No firm booking can be made until both the signed Booking Contract and deposit payment has been received by our agency.

PAYMENT

The Client will be charged the full of amount of the reservation during booking.
The Total Rental Amount may be adjusted to reflect changes in exchange rates for bookings arranged more than 1 month in advance.

CANCELLATION

Villas and apartments are not commercial entities like hotels. Properties offered by Villas for holidays must be booked far in advance and are not easily re-rented. We strongly recommend clients take out Travel Insurance to protect against a medical emergency or certain other unforeseen circumstances, which preclude the client from traveling. All cancellations must be in writing and become effective on the date of receipt by Villas for holidays. Cancellation charges will be levied as follows: (i) on receipt of the cancellation letter over 60 days before the rental period there is no cancellation fees and the total amount is refunded to the customer, (ii) on receipt of the cancellation letter between 59 days until 20 days before the rental period the charge will be the 80% of the rental. (iii) on receipt of the cancellation letter between 19 days until the Check-in date before the rental period the charge will be the 100%. If Villas for holidays is able to re-let the property for the same period, the cancellation charge will be the initial deposit.

Conditions of Force Majeure/Forced Circumstances CANCELLATION (COVID 19)

Amid the uncertainties around Coronavirus (COVID-19) and changing global travel restrictions, the safety and well-being of our guests is our top priority. On top of our cancellation policy that allow you to cancel within a fix period of time before arrival, for any related COVID-19 public authorities decisions imposed and if you can't travel because of these reasons, we allow you to postpone your stay within up to 12 to 18 months for a period date that is in the same season rate, subject to availability and owner’s approval or totally refund the paid amount. Totally refund of the paid amount would be possible only in the following cases:
  • If guests are unable to go to the place of the rental property (for example: lockdown, travel ban or restriction, border shutdown -including client's sickness only due to covid). In such cases the customer will have to provide us an official document from (hospitals, doctors …).
  • If the host is under the obligation to cancel the holiday rental as a result of a decision taken by the government authorities concerned (for example: sanitary conditions, prohibition to rent, closing of accommodation).
Important: This guaranteed refund does not cover other cases such as: closed restaurants, curfew, personal worries, client's others sickness than Covid or non-providing official documents for Covid sickness..

CLIENT RESPONSIBILITY

The Client is responsible for ensuring the property is left in a reasonable condition of cleanliness and in the same condition of repair as upon arrival. Any excessive cleaning, loss or damage to the property, or debts or charges incurred will be itemized and charged to the Client. Clients are required to always act in a responsible manner, and to act with respect towards other guests, neighbors, the owner and their staff. Villas for holidays reserves the absolute right to require any individual to vacate a property for disruptive behavior, in which case there would be no refund of any rental payment.

NUMBER OF OCCUPANTS

The total number of guests staying at the property may not exceed the number of sleeping places specified in the promotional material or the number entered on the face of this contract. The owner reserves the right to refuse entry or evict the entire party if the number of persons occupying a property exceeds the number stipulated in this contract.

EXPENSES PAID LOCALLY AT EXTRA COST

The rental property and any facilities or services expressly included in the written information provided by Villas for holidays are included in the contract price. Normal use of gas, electricity and water are also included unless otherwise stated in the price list. Some local expenses may be excluded from the rental cost specified in this contract, such as telephone, cleaning services, linens, heating, utilities, and personal services such as maids or cooks. Villas for holidays will list known locally paid expenses on the Confirmation Invoice.

VOUCHERS

After the deposit of the contract price, Villas for holidays will supply the Client with an arrival voucher and additional information required to occupy the property.

DEPARTURE TIME

Unless otherwise agreed, Clients should vacate the property by 11 AM on the day of departure.

PROMOTIONAL INFORMATION

Villas for holidays has taken care to ensure the accuracy of all information and descriptions contained in its brochures and promotional material at the time prepared, however, nothing in those materials shall be treated as a term or condition of this contract. Villas for holidays shall not be liable regarding any difference of opinion as to the condition or quality of the properties, or the surrounding area, nor for temporary defects or stoppages of any utilities. Properties may not always appear exactly as pictured or described due to normal wear and tear, changes in furnishings and changes after materials were prepared.

COMPLAINTS

Should any problem occur with the property, the Client must immediately (within 24 hours) notify the property owner or manager. The Client should also inform Villas for holidays of the problem within 48 hours if the problem has not been remedied. The Client should allow the owner or manager reasonable time to remedy the problem, or to find a suitable replacement property. Vacating the property without Villas for holidays authorization does not constitute an adequate cause for a refund. The Client is responsible for informing Villas for holidays of any complaint and allowing it a reasonable opportunity to remedy the problem during the rental period; failure to do so will void any claim following the rental period. The client books a property in Crete with the understanding that there are cultural, architectural, economical, and natural differences from his country.

CHANGES OR CANCELLATION BY OWNER/VILLAS FOR HOLIDAYS IN CRETE

Villas for holidays reserves the rights to modify or cancel this contract at any times in any case where it is necessary to do so as a result of a force major, or any other occurrence outside the control of Villas for holidays. In the event of any change or cancellation by the property owner, Villas for holidays shall inform the client promptly and shall endeavor to offer the Client substituted properties. The Client will have a choice of accepting the substitute property and paying or receiving the difference in rate for the new property, or Villas for holidays will refund all money paid. In the event of changes or complete cancellation Villas for holidays’ liability will be limited to the refund of all money paid. In no event will Villas for holidays be responsible for any consequential or incidental damages, including travel expense, alternative lodging, or other expense.

LIABILITY

Client acknowledges that Villas for holidays does not own any rental accommodations and undertakes only to act as agent for the owner of the property. As such, Villas for holidays shall not be responsible or liable for any accident, loss, damage, injury, or inconvenience arising from the rental, except insofar as that occurrence is caused by the direct negligence of Villas for holidays or that of its employees. All claims of accident, loss, damage, injury, or inconvenience are acknowledged to be solely between the Client and owner. Villas for holidays does not accept liability for any loss or damage caused by weather conditions, riot, strikes, sickness, or any cause beyond its control.

JURISDICTION

Villas for holidays and its Client agree that Greek law shall govern this contract, and that exclusive jurisdiction over all disputes arising out of this contract shall be in the courts located in Heraklion, Crete.